Getting started
Create your account, finish setup and find your way around the portal.
Help Center
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Step-by-step guides for setting up, running and paying for your servers, written so anyone on the team can follow them.
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Start where the question is.
Billing and payments
Your prepaid balance, payments, sales tax, receipts and renewals.
Servers
Deploy, connect to, manage and destroy your servers.
Storage
Automatic backups and snapshots.
Networking
Firewall groups, private networks, reserved IPs and load balancers.
SSH keys, startup scripts and ISOs
Tools for setting up new servers.
Shared hosting
cPanel hosting for your website and email.
Domains
Register, manage, renew and transfer domains.
Account and team
Team roles, invitations, billing accounts and closing an account.
Security
Signing in, passwords, two-factor sign-in and passkeys.
Guides
Every guide
66 guides
- Confirming your email addressGetting started
- Coming from our old billing portalGetting started
- Finding your way around the portalGetting started
- Keyboard shortcutsGetting started
- Getting helpGetting started
- How prepaid billing worksBilling and payments
- Adding fundsBilling and payments
- Managing cards and PayPalBilling and payments
- Auto top-upBilling and payments
- Low-balance alertsBilling and payments
- Redeeming a promo codeBilling and payments
- How hourly charges and the monthly cap workBilling and payments
- Sales taxBilling and payments
- Receipts, invoices and your transaction historyBilling and payments
- Paying renewals by balance or cardBilling and payments
- Choosing an operating system, app, ISO or snapshotServers
- Watching your server buildServers
- Connecting to your serverServers
- Power, reboot, reinstall and resizeServers
- Labels, tags and reverse DNSServers
- Destroying a serverServers
- How many servers you can runServers
- Automatic backupsStorage
- SnapshotsStorage
- SSH keysSSH keys, startup scripts and ISOs
- Startup scriptsSSH keys, startup scripts and ISOs
- ISOsSSH keys, startup scripts and ISOs
- Firewall groupsNetworking
- Private networks (VPC) and NAT gatewaysNetworking
- Reserved IPsNetworking
- Load balancersNetworking
- Buying shared hostingShared hosting
- Pointing your domain at your hostingShared hosting
- Signing in to cPanel and webmailShared hosting
- Changing your hosting planShared hosting
- Cancelling hostingShared hosting
- Finding and registering a domainDomains
- Domain contactsDomains
- Nameservers and DNS recordsDomains
- Forwarding a domain to another addressDomains
- Transfer lock, WHOIS privacy and DNSSECDomains
- Domain renewals and expiryDomains
- Transferring a domain to SERVERIZZDomains
- Transferring a domain awayDomains
- Team rolesAccount and team
- Inviting people to your accountAccount and team
- Accepting an invitationAccount and team
- Changing roles, removing people and leavingAccount and team
- Transferring ownershipAccount and team
- Requiring two-factor sign-in for your teamAccount and team
Still stuck
Talk to a person in Austin.
Open a ticket and tell us which server it's about. The more detail you give, the faster we can fix it.