IT help that reaches every desk.
Tether is remote support for your team's Windows PCs, Macs and Android devices, wherever they are. A technician in Austin connects with a one-time code, fixes the problem while you watch, and keeps every computer up to date between calls.
Devices we support
The computers and phones your team already uses.
Pick a device to see what a technician can do on it.
Windows PC
Full controlWe see your screen and use the mouse and keyboard as if we were at your desk, including the admin prompts that usually stop a fix halfway.
On a plan, a small background app lets us reach the computer when nobody's there, for after-hours updates and restarts.
- Works with
- Windows 7 to 11
- Remote control
- Yes
- Help after hours
- On a plan
- First time
- Download the Tether app and read us the code.
Mac
Full controlFull remote control on Intel and Apple silicon Macs, with file transfer both ways and every connected display.
On a plan, a small background app lets us reach the Mac when nobody's there, for after-hours updates and restarts.
- Works with
- macOS 10.13 or later
- Remote control
- Yes
- Help after hours
- On a plan
- First time
- macOS asks you to allow Screen Recording and Accessibility. We'll walk you through both.
Android
Full controlRemote control on phones and tablets from more than 100 brands, including Samsung, Google Pixel and Motorola.
Phone sessions happen while you're holding the phone. There's no after-hours access to phones and tablets.
- Works with
- Android 8 or later
- Remote control
- Yes, on most devices
- Help after hours
- No
- First time
- We text you a link to the support app in Google Play. Some brands also ask for a small helper app.
iPhone and iPad
GuidedWe see your screen live and talk you through each step. iPhones and iPads don't allow remote control, so your hands stay on the device.
Guided sessions happen while you're holding the device. There's no after-hours access to phones and tablets.
- Works with
- iOS and iPadOS 15 or later
- Remote control
- No, we guide you
- Help after hours
- No
- First time
- Install the support app from the App Store and share your screen when it asks.
How a session works
From "it's broken" to fixed, without a site visit.
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1
Reach us
Call [support phone] or email support@serverizz.com and tell us what's wrong.
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2
Open the Tether app
On a computer, download it from serverizz.com/tether/connect. On a phone, we'll text you a link to the support app.
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3
Read us your code
The app shows a 9-digit code that works for this session only.
-
4
Watch us fix it
Chat or talk while we work. Close the app whenever you like and we're disconnected.
Already on a plan?
Download the Tether app for the computer you need help with.
What we help with
The everyday IT that slows a business down.
Fixes & Troubleshooting
Error messages, crashes, slow computers and the things that just stopped working.
Initial Setup
A new hire's laptop set up with the right apps, accounts and settings before their first morning.
Email & Microsoft 365
Outlook, mailbox and sign-in problems, plus getting Teams, OneDrive and Office working.
Printers & Software
Printers that won't print, apps that won't install and updates that won't finish.
Malware Cleanup
Viruses, pop-ups and unwanted software removed, and the computer checked over afterwards.
Ongoing Care
On the Care plan, updates go out on schedule and we hear about trouble before you do.
Plans
Priced per device, lower as you grow.
Choose the computers and phones you want covered. Help is for when something breaks. Care adds the upkeep that stops things breaking. Computers cost less from 10, and phones and tablets are $9 each on either plan.
Help
Remote IT support whenever something breaks.
- Computers Windows, Mac
- Phones and tablets $9/mo each
- Remote help on call during support hours
- Setup, software, printers, email and Microsoft 365
- Malware cleanup
- After-hours access to covered computers
Care
Everything in Help, plus the upkeep that stops problems.
- Computers Windows, Mac
- Phones and tablets $9/mo each
- Everything in Help
- Automatic updates for the system and common apps
- Health monitoring and alerts, with automatic fixes
- Vulnerability checks and inventory reports
| Computers | Help | Care |
|---|---|---|
| 1 to 9 | $29 | $49 |
| 10 to 24 | $26 | $45 |
| 25 to 49 | $24 | $42 |
| 50 or more | $22 | $39 |
Each price covers the computers in its band, so adding one never raises the price of the others. 30 computers on Care are 9 at $49, 15 at $45 and 6 at $42: $1,368 a month.
| Included | Help | Care |
|---|---|---|
| Remote help whenever something breaks | Included | Included |
| Windows PCs, Macs and Android, plus guided iPhone and iPad help | Included | Included |
| Setup, software, printers, email and Microsoft 365 | Included | Included |
| Malware cleanup | Included | Included |
| After-hours access to covered computers | Included | Included |
| Automatic updates for the operating system and common apps | Not included | Included |
| Health monitoring and alerts, with automatic fixes | Not included | Included |
| Vulnerability checks, with fixes in plain English | Not included | Included |
| Hardware and software inventory reports | Not included | Included |
Security and privacy
You stay in control of every session.
Letting someone onto a work computer takes trust. Tether is built so nothing happens without you, and everything that does happen is on the record.
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Nothing starts without you
Every on-demand session starts with a code you share, and you see everything we do.
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End it any time
Close the app and we're disconnected. The code doesn't work again.
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Encrypted in transit
Sessions are protected with TLS and 256-bit AES encryption.
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An audited platform
The remote support platform behind Tether meets SOC 2 and ISO/IEC 27001.
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A privacy screen
When we work after hours, we can blank the screen so nobody nearby sees it.
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On the record
Every connection is logged, and our technicians sign in with two-step verification.
Wherever your team works
The office, a home desk, a hotel room.
Tether works over any internet connection, so a laptop in another state or another country gets the same help as the one down the hall. Connections go direct when they can and through secure relays when they can't.
- Support hours
- Mon to Fri, 09:00 to 17:00 CT
- Language
- English
- Computers
- Windows and Mac
- Phones and tablets
- Android, iPhone, iPad
- Where your team can be
- Anywhere with internet
Do my staff need to install anything?
For a one-off session, they download the Tether app, read us the code and close it when we're done. Computers on a plan also get a small background app, so we can help after hours and keep them updated.
Can you get into our computers whenever you like?
Only computers on a plan have the background app, and you choose which ones those are. A notice shows on screen while we're connected, and every connection is logged with who connected and when.
What about phones?
We can control most Android phones and tablets. iPhones and iPads don't allow remote control, so we watch your screen and guide you. Either way, phone sessions happen while you're holding the device.
Do we have to host with SERVERIZZ?
No. Tether is for any business, whether or not your servers are with us.
What if something can't be fixed remotely?
[What happens when a problem needs hands-on repair or a replacement part.]
How does billing work?
Each covered computer is billed monthly on Help or Care, and costs less from 10, 25 and 50 computers. Each price covers the computers in its band, so adding one never raises the price of the others. Phones and tablets are $9 a month each on either plan. [How to add or remove devices, and any minimum.]
Does it work for staff in other countries?
Yes. Tether works anywhere with an internet connection. Support is in English, during Austin business hours.
Give your team a tech on call.
Tell us how many computers and phones you have, and we'll set them up on the plan that fits.